On the Product Orders dashboard (partner.bm88.io/order), the Action column equips vendors with 4 powerful tools for seamless order management and customer support.

📍 1. ICON 💬 — DIRECT CUSTOMER CHAT

• Function: Opens a direct live messaging window with the buyer of the specific order.

• Usage: Click the 💬 icon to answer inquiries, guide buyers, or request additional proof when issues arise.

📍 2. ICON 🔀 — AUTOMATED WARRANTY & REPLACEMENT

• Function: Issues fresh replacement credentials to the buyer at zero extra charge.

• Usage:

  1. Click the 🔀 icon.

  2. In the Warranty modal, select the number of faulty products to replace (e.g., in an order of 5 accounts, if 1 is faulty → select 1 products).

  3. Click the orange Commit button.

  4. Automated Action: The system automatically generates a new replacement order ($0) with fresh accounts delivered instantly to the buyer.

📍 3. ICON 💲 — FLEXIBLE PARTIAL & FULL REFUNDS

• Function: Refunds the buyer based on the exact quantity of faulty items.

• Usage:

  1. Click the 💲 icon.

  2. In the Refund modal, select the number of items to refund (e.g., select 1 products to refund only 1 faulty account out of 5).

  3. Click the red Commit button.

• Deduction Mechanics:

  • For unsettled orders: The refund amount is deducted directly from the pending order settlement total.

  • For settled orders: The refund amount is deducted directly from your Shop Balance.

📍 4. ICON 👁️ — VIEW ORDER DETAILS & DELIVERED CREDENTIALS

• Function: Inspects the exact credentials delivered to the customer for that order.

• Usage: Click the 👁️ icon to view a detailed table listing: Item #, Username/Email, Timestamp, and the full credential string (User|Pass|2FA|Cookie...).